The Optical Superstore
Opticians in Brisbane

Are you a member of a health fund? We will make a brand fresh pair of glasses for you complete with lenses according to your prescription. What happens if the frames are not returned? Matching Frames to your Prescription Once you enter your prescription, we will Frey out the frames you should not consider looking at. We want to make sure your online purchase is correct the beginning time. East Timor Help Program The Optical Superstore has been providing financial assistance to health, education and micro finance organizations since 2005 and is committed to making a precious and continuing contribution to the health and well being of families and children in East Timor (Timor Lester), one of the poorest nations in our region. The Optical Superstore aims for customers to be entirely contented with their purchases. Note: If The Optical Superstore considers it necessary to verify your prescription with the Optometrist, Ophthalmologist or Optical Dispenser on the prescription the supply of your prescription is deemed authorization of The Optical Superstore to do so on your behalf. Acceptance of the order The purchase order is accepted by The Optical Superstore upon confirmation of product availability and verification of the customer's prescription (where required). Upon Acceptance of the order the payment will be processed and an email sent advising acceptance of the order and processing of the payment. Upon receipt of the order, The Optical Superstore will carry out a standard preauthorisation check on the payment method to ensure there are enough funds to cover the transaction. Accordingly all returns for online purchases must be sent to: If you’ve purchased frames with standard single vision lenses, we aim to have your order manufactured and delivered within 10 working days. We want your purchase to arrive in good condition so we insure each purchase while it’s in transit until it is delivered to your specified delivery address. Earlier we can process your order, we must have received a credit card authorization and verified your address. The Optical Superstore is not obliged to match the 'online' and 'inshore' prices. Time frames for delivery of orders The Optical Superstore will endeavor to deliver orders within the subsequent time periods after Acceptance of an order. If an order is canceled behind the order has been 'Accepted' and manufacture of the order has commenced a cancellation fee of 20 will be deducted from the refund of your payment and the order will not proceed. a) Return of faulty goods At the discretion of The Optical Superstore, repair, replacement or refund will be provided for imperfect goods within 10 business days of receipt by The Optical Superstore of the returned goods. b) Return of goods in general We want customers to be pleased with their fresh pair of glasses. Alternately, you can return the glasses within 10 business days of receipt for a replacement or refund of the glasses provided the glasses are undamaged and all component parts are returned. For failure to return goods within the time specified while demanding a refund. For return of damaged goods while demanding a refund. If only some of a product is returned or the products are not returned in their clever condition, The Optical Superstore reserves the correct to diminish the smooth of the refund or reject the refund.