International Detection Services
Investing in Brisbane

The majority of our clients are repeat business and steady clients who have old the services of IDS for many years. IDS has maintained and developed a difficult business relationship with our clients. IDS aims to ensure that our investigators are well trained and well informed, thereby providing adaptable and supple approaches to each brief. However, Steve maintains his skills and regularly conducts investigations into serious and complex matters, specializing in workplace misconduct. He has utilized his investigative skills in the private sector for abundant years, having specialized in brand concern and major investigations for corporate and government clients. IDS developed a Quality Management System (HMS) in order to help IDS to achieve its objectives of providing excellent service to clients, conform with statutory and regulatory requirements and effectively achieve its corporate mission. IDS is committed to establishing, documenting, implementing and maintaining a Quality system throughout the organization in order to bear the maximum quality Investigations, Intelligence and Process Serving services. We also confirm that our staff and contractors are mindful of our clients’ needs, instructions, processes, standards, specifications, Code of Conduct and Ethics. IDS Group is a Government licensed self-reliant investigation company offering specialist Investigation Services in the latter areas. IDS Group is certified to the ASNZS Standard of ISO:9001:2008 for Professional Services which ensures that we maintain and deliver quality investigations in all cases. The keys to IDS’ credibility as a specialist surveillance agency are its many years of surveillance experience combined with its innovative methods using the latest technology. IDS is a recognized expert in this area of investigations and regularly delivers presentations and training to Government Agencies on Investigative Methods Sources in respect to locating persons of interest and gathering intelligence. A HMS has been identified as a key priority to aid in the achievement of IDS’ business objectives. To implement a quality system which forms a practical basis for IDS to accomplish its quality objectives and meets the requirements of ISO:9001:2008. IDS recognizes that Quality is the responsibility of each employee. In order for IDS to accomplish its organizational Quality objectives it will ensure that all staff are made mindful of IDS’ commitment to Quality as segment of their induction. If you have a complaint about the way in which our services have been provided conducted, then you should write to our Complaints Handling Officer: To ensure that we can deal with your complaint effectively and efficiently we require that you yield us with the subsequent information: Visibility The complaints handling process is to be well publicized internally and is to be available to all members of the public and staff and shall include information on the correct to make a complaint. Assistance Where required, IDS staff will bear any encourage required by a complainant in making a complaint. Reviews The Complaints Handling Process is constantly reviewed to ensure that it delivers a fair and effective outcome in a timely manner. Training and Education IDS staff training and education programmed are regularly reviewed and upgraded to gain from the findings and outcomes achieved in the Complaints Handling Process with the aim of limiting the number of complaints. IDS Group is a Government licensed autonomous investigation company offering specialist Workplace Investigation Services including investigations into allegations of: Official Misconduct in the public sector (CC re portable incidents). Investigators are experienced in workplace investigations and familiar with the complexities and sensitivities suitable to diverse labor environments.