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Collection House Ltd
Debt Collection in Brisbane

www.collectionhouse.com.au/
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Level 7, 515 Street Paul'S Terrace. Fortitude Valley. Brisbane, QLD, 4006.
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What you should know about Collection House Ltd

Investing in Brisbane, Houses in Brisbane

We are renowned in the industry for our scrupulous collection practices and proactive engagement programs with customers and their advocates clients selling debts to Lion Finance earnings through continued brand protection. ch Business Services provides a range of outsourced customer service activities on behalf of organizations, ranging from fronted customer validation and processing credit applications, through to early stage recoveries and reselling opportunities. Financial services and leadership training. Collective Learning and Development (CLAD) is the Group’s Registered Training organization, providing tailored development and training services to the debt collection industry and our clients’ employees. Collection House Limited (the Group) is a leading Australasian receivables' management company, providing organizations and individuals with world class solutions in credit management, collections and customer care. Nationally recognized training provider in financial services and leadership. The Group has evolved over the past 23 years, and is the only publicly listed endtoend receivables management company (i.e. We have a strong commitment and reputation for meticulous and pliable business practices, as evidenced by our industry low complaints record and use technology to always evolve our service and capabilities. The Group employs over 850 staff, with the majority of these being trained collection and customer service officers. Over a number of years Collection House has demonstrated proficiency in not only customary debt collection, but has matured and evolved to become a total receivables' management provider with powerful foundations in compliance and ethics, corporate governance and processes, and technology and analytic, through a culture of tall achievement and innovation. We will be supportive and involved in our communities through our leadership, education and collaboration. We are focused on delivering strong, sustainable growth through the continued pursuit of innovation, improved technology, productivity and operational efficiencies. He is responsible for the overall management of the Group and the achievement of results for all stakeholders. She has extensive financial and general management experience gained in her tenure with the Group, along with preceding public company experience with Allied Mining Processing Ltd as the Financial Controller and Company Secretary. Collection House sets the compliance benchmark in ethical debt collection. It continues with a focus on providing a rewarding work environment for our employees, for their earnings as well as their families and local communities. Partner with the Financial Basics Foundation to deliver financial literacy educational programs in lesser schools, and explore opportunities to tailor their financial literacy programs for ch staff and customers. Remain our work with government regulators to generate positive outcomes for both industry and stakeholders. Since this time, we have continued to encourage Financial Basics Foundation both financially and non financially, and have played a key role in its growth and impact. A publicly listed company with a network of national and international offices, the Group is committed to providing a professional and rewarding work environment where team members have access to incentive programs, training and development, and career pathways underpinned by a supportive, performance oriented culture. Some of the company benefits we donate our employees include: The Group offers a variety of roles across our various businesses, including: The skill to communicate clearly and negotiate calmly and respectfully with customers is key to triumph in an Account Representative role with Collection House. We also present a Leadership Academy for all levels of employees within the Group, from fore line Account Representatives through to senior management. The Collection House Group has given me the opportunity to prosper both personally and professionally, given me skills and knowledge to progress my career, and confidence that I did not have prior to busy here.
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Services

The Collection House Group provides services that span the whole credit management life cycle and beyond. Business continuity planning and single point operational risk mitigation. Accounts are managed through aged delinquency buckets to prohibit them rolling through to charge off dedicated treatment paths and analytical modeling are imperative to success. Collection House provides Standby Receivables' Management services across a number of industries including financial services, start up financiers and office equipment services. Upon enactment, comprehensive performance reporting and forecasting of recoveries. Our customer management systems, customer location processes, and treatment path analytic have evolved to effectively and efficiently manage large volumes of accounts to realism the greatest available collection opportunities. Our strategies in this portion have an increased focus on manual activity and scheduled trail up for escalation of collection demands. Our Account Representatives are adept negotiators and work with customers to accomplish an acceptable payment arrangement or assess the viability of legal recovery if a resolution cannot be achieved. Collection House provides a repayment arrangement service to allow clients to focus on their core business priorities. Our systems, work flows and processes have been specifically designed to manage large volumes of scheduled repayment arrangements with both automated and manual activities performed to maintain adherence with the terms. Collection House has a lengthy history of leading the way in meticulous debt collection, and we pride ourselves on our demonstrated track record of sensitive collection practices that greatly reduces the reputational risk of our clients. So much so that we manage the hardship identification, assessment and treatment programs to varying levels for a number of our major clients. This can be either a packed outsource model, or an integrated work flow that dovetails into our client’s treatment programs and policies. Our hardship treatment paths are fully compliant and our conversations construct goodwill with the customer, placing the extraordinary account as a priority when their financial position improves. Through this vertically integrated approach, clients take improved efficiencies and reduced collection costs. Our holistic approach to the use of legal action in the recovery life cycle covers both recharge off collections (including legal recovery and notice preparation) and post charge off collections. Packed administration outsource services are provided including insolvency status verification, proof of debt lodgement and voting on Part IX and X insolvency agreements. Same to our repayment arrangement management services, our specialized insolvency management service allows our clients to focus on their core business, and streamlines the administration requirement in the collection strategy. Through our Registered Training organization, Collective Learning and Development, we yield tailored staff development and training services to the debt collection industry or to collection staff within organizations. Through reestablishing a safe repayment history and demonstrating financial serviceability, through ThinkMe Finance we are qualified to help customers accomplish their goals as well as meeting their obligations. Ultimately, the aim is to see these customers financially rehabilitated with an improving credit rating and history. Our focus is helping clients attain their business and customer goals leveraging wholeofbusiness benefit across multiple industries and debt products to tailor the management of customer communications. As you can see from our range of services above, we have the capability to aid with all or portion of your organization’s credit management processes, and we work with organizations large and small across all industry sectors. If I want the Collection House Group to work for me, how much will it cost?.
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